Terms of service
OVERVIEW
Welcome to ZEAYEE. The terms “we”, “us” and “our” refer to ZEAYEE. ZEAYEE is an online jewelry brand operated by Kezhen Xiamen Zhubao Youxian Gongsi.
ZEAYEE operates this online store and website, including the related information, content, features, tools, products and services provided through this website (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with the policies published on our website, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and the policies published on our website. If you do not agree with these Terms, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.
To use certain parts of the Services, including placing an order, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You agree to provide information that is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions and representations of the products offered through our online store.
Because many of our jewelry products contain natural gemstones, pearls, wood, or other natural materials, variations in color, pattern, inclusions, texture, transparency, shape, and other natural characteristics may occur. These variations are part of the natural character of the materials and may make each piece unique.
Product colors and appearance may also vary slightly depending on your screen, device, lighting conditions, and display settings.
Product descriptions, availability, specifications, and other product information may be updated when necessary.
We reserve the right to discontinue products or limit product quantities where reasonably necessary.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from ZEAYEE.
An order is not considered accepted until it has been confirmed and payment has been successfully processed.
Please review your order information carefully before submitting your purchase.
If we need to change, decline, or cancel an order, we will make reasonable efforts to contact you using the contact information provided with your order.
Returns and refunds are handled according to our Return Policy published on this website.
SECTION 4 - PRICES AND BILLING
Product prices, discounts, and promotions may change from time to time.
The price charged for a product will be the price displayed at the time the order is placed, subject to any applicable discounts or promotions.
Unless otherwise stated, product prices do not include shipping charges, customs duties, import taxes, or other charges that may apply to an order.
Any applicable shipping charges will be displayed or calculated during checkout according to the shipping method and destination.
You agree to provide accurate and complete billing, payment, and account information when placing an order.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy published on this website.
Processing times and estimated delivery times are provided for customer reference. Delivery times are estimates and may be affected by customs processing, holidays, weather conditions, carrier delays, or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
Please refer to our Shipping Policy for current information regarding processing times, shipping rates, estimated delivery times, international shipping, customs duties, and order tracking.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Return Policy published on this website.
Eligible items may be returned within 30 days after receiving the order, subject to the eligibility requirements and conditions stated in our Return Policy.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Certain products, including personalized or custom-made jewelry, may not be eligible for return except where the item arrives damaged, defective, or incorrect.
Approved refunds will be processed to the original payment method according to the timeframe stated in our Return Policy.
Please review our Return Policy for complete return and refund information.
SECTION 7 - INTELLECTUAL PROPERTY
The content available through the Services, including our brand name, logos, text, product descriptions, original designs, graphics, photographs, videos, and other content, may be protected by applicable intellectual property laws.
Unless otherwise permitted by law or expressly authorized by us, you may not reproduce, distribute, modify, republish, display, sell, or commercially exploit content owned by ZEAYEE without prior written permission.
Shopify and other third-party names, logos, trademarks, and content remain the property of their respective owners.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services, shipping services, or other services operated by third parties.
These third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party services outside our reasonable control. You should review the applicable terms and policies before using third-party services.
SECTION 9 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites.
If you choose to visit or use a third-party website or service, you do so subject to the applicable third party’s terms and policies.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
ZEAYEE is powered by Shopify, which provides the ecommerce technology that enables us to operate our online store.
Sales and purchases made through our store are transactions between the customer and ZEAYEE.
Shopify is not the seller of ZEAYEE products and is not responsible for fulfilling orders placed with ZEAYEE.
SECTION 11 - PRIVACY
Personal information collected through our website is handled according to our Privacy Policy published on this website.
Because our online store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, prevent fraud, and provide related services.
Please review our Privacy Policy for additional information regarding how personal information is collected, used, and shared.
SECTION 12 - FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, feedback, or other content to us, you represent that you have the necessary rights to provide that content.
You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise violates the rights of another person.
We may use customer feedback and reviews for legitimate business purposes, subject to applicable law and our Privacy Policy.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.
If an error materially affects an order that you have already placed, we will make reasonable efforts to contact you.
SECTION 14 - PROHIBITED USES
You may use our website and Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations, infringe intellectual property rights, transmit malicious software, engage in fraudulent activity, collect personal information unlawfully, interfere with website security, impersonate another person or entity, or transmit false or misleading information.
We reserve the right to restrict or terminate access to the Services where reasonably necessary to protect our customers, business, website, or legal rights.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services if these Terms are materially violated or if necessary to protect the security, integrity, or lawful operation of our website.
Obligations that by their nature should continue after termination will remain in effect to the extent permitted by applicable law.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate and reliable information and Services.
However, except where otherwise required by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to the Services will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot lawfully be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ZEAYEE and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights are not affected by these Terms.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless ZEAYEE and its affiliates, employees, contractors, and service providers from claims or liabilities resulting from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another party.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms and the policies published on our website constitute the agreement governing your use of the Services, subject to applicable law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.
We may transfer our rights or obligations in connection with a legitimate transfer or restructuring of our business, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide the Services will be governed and interpreted in accordance with applicable laws.
Nothing in these Terms limits any mandatory consumer rights or protections available to you under the laws applicable in your jurisdiction.
SECTION 23 - CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or legal requirements.
The most current version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to us at info@zeayee.com.
Business Information
Brand Name: ZEAYEE
Operated by: Kezhen Xiamen Zhubao Youxian Gongsi
Business Address: Unit 402, NO.327, Xinjing Xili, Haicang, Xiamen Fujian 361028, China
Customer Service Email: info@zeayee.com