Shipping policy
At Zeayee, we are committed to providing a smooth and reliable shopping experience. Each jewelry piece is carefully prepared and packaged before shipment to ensure it arrives safely.
Shipping Rates
Free Standard Shipping
Orders of US$50 or more qualify for free standard shipping.
Standard Shipping
For orders under US$50, the following standard shipping rates apply:
United States: US$5
Canada: US$7
United Kingdom: US$5
Australia: US$7
France: US$5
Shipping rates are shown at checkout before payment.
Order Processing Time
All orders are carefully reviewed and prepared before shipping.
Orders are usually processed within:
1 to 3 business days
after payment confirmation.
Please note that processing time does not include shipping time.
Shipping Time
Delivery times may vary depending on your location and shipping method selected at checkout.
Estimated delivery times:
United States:
7 to 15 business days
Canada, United Kingdom, Australia and France:
10 to 20 business days
Delivery times are estimates and may vary due to customs processing, holidays, weather conditions, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking information to become active after shipment.
You can use the tracking number provided in your shipping confirmation email to check your order status.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Zeayee is not responsible for delays caused by incorrect or incomplete address information provided by customers.
International Orders
For international orders, delivery may be affected by local customs procedures or regulations.
Any customs duties, taxes, or additional fees required by the destination country are the responsibility of the customer unless otherwise stated.
Delayed Or Lost Packages
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances outside of our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will do our best to assist you.
Personalized Or Custom Items
Personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or have a manufacturing defect.
Contact Us
If you have any questions about shipping, please contact our customer service team.
Email:
info@zeayee.com.