Shipping policy
At ZEAYEE, every piece of natural gemstone jewelry is carefully inspected, packed, and prepared for shipment to help ensure it arrives safely and in excellent condition.
Shipping Rates
We currently offer standard tracked shipping to the destinations listed below.
| Country / Region | Shipping Method | Transit Time | Shipping Fee | Free Shipping Threshold |
|---|---|---|---|---|
| United States | Standard Tracked | 7 - 12 business days | $5.00 USD | Free on orders of $50.00 USD or more |
| United Kingdom | Standard Tracked | 8 - 12 business days | $5.00 USD | Free on orders of $50.00 USD or more |
| France | Standard Tracked | 8 - 14 business days | $5.00 USD | Free on orders of $50.00 USD or more |
| Canada | Standard Tracked | 10 - 15 business days | $7.00 USD | Free on orders of $50.00 USD or more |
| Australia | Standard Tracked | 10 - 15 business days | $7.00 USD | Free on orders of $50.00 USD or more |
Shipping rates are displayed at checkout before payment.
Order Processing & Handling
All orders are carefully reviewed, prepared, and packed before shipment.
Processing Time: Orders are usually processed and dispatched within 1 to 3 business days, Monday through Friday.
Orders placed on weekends or public holidays will be processed on the following business day.
Processing time does not include transit time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
The transit times listed above are estimates and begin after your order has been dispatched.
Actual delivery times may vary due to customs processing, holidays, weather conditions, carrier delays, or other circumstances beyond our control.
Tracking Your Order
Once your tracking number has been generated, please allow 24 to 48 hours for the carrier's tracking system to update.
You can track your order through our Track Your Order page or through the carrier's official tracking website using the tracking number provided in your shipping confirmation email.
If your tracking information does not update after a reasonable period, please contact us at info@zeayee.com and we will be happy to assist you.
Customs, Duties & Taxes
For international orders, delivery may be affected by local customs procedures and regulations.
Applicable sales taxes may be calculated and collected at checkout where required.
Customs duties, import taxes, or other fees imposed by the destination country may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at info@zeayee.com.
Once an order has entered fulfillment or has been dispatched, address changes cannot be guaranteed.
ZEAYEE is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Delayed Or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will assist you in checking the shipment status and provide available support.
Contact Information
If you have questions regarding shipping or your order status, please contact us:
Operating Entity: Kezhen Xiamen Zhubao Youxian Gongsi
Customer Support Email: info@zeayee.com
Phone Number: +86 181 5011 9408
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)