Frequently Asked Questions

1. What materials are ZEAYEE jewelry made of?

ZEAYEE jewelry is made with carefully selected natural crystals, gemstones, and quality jewelry materials. Each crystal piece has its own unique color, texture, and natural characteristics, making every item special.

2. Are the crystals natural?

Yes. Our crystal jewelry is made with natural stones. Because natural crystals are formed by nature, slight variations in color, pattern, and shape may occur. These differences make each piece unique.

3. Are your rings adjustable?

Many of our crystal rings feature an adjustable elastic or flexible design, making them comfortable for most finger sizes. Please check the product description for specific sizing information before ordering.

4. How do I choose the right size?

For rings, please refer to the size information provided on each product page.

If you are unsure about the size, please contact us and we will be happy to help.

5. How long does shipping take?

Orders are usually processed within 1 to 3 business days.

Shipping times vary depending on your location:

United States:
7 to 15 business days

Other countries:
10 to 20 business days

Please check our Shipping Policy for more details.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email.

You can also use our Track Your Order page to check your shipment status.

7. How can I care for my crystal jewelry?

To keep your jewelry beautiful:

  • Avoid contact with perfumes, chemicals, and water for long periods.
  • Remove jewelry before swimming or exercising.
  • Store your jewelry in a dry place when not wearing.

8. Do you accept returns?

Yes. We accept returns within 30 days of delivery for eligible items.

Please visit our Return Policy page for detailed information.

9. How can I contact ZEAYEE?

If you have any questions, please contact our customer support team.

Email:
info@zeayee.com

We will reply within 1 to 2 business days.

10. Are crystals guaranteed to have the same appearance as shown?

Because natural stones are unique, each piece may have slight differences in color, shape, and texture compared with product photos.

These natural variations are part of the beauty of genuine crystal jewelry.