Refund & Return Policy

We want you to feel fully confident with every ZEAYEE purchase. If you are not entirely satisfied with your jewelry, our straightforward 30-day return policy is designed to provide a clear and fair return process.

30-Day Return Window

You have 30 calendar days from the date of package delivery to request a return.

Eligibility Criteria

To qualify for a refund, returned items must satisfy the following conditions:

1. Unworn, undamaged, and free of alterations or signs of wear.

2. In the original jewelry box and protective packaging, including certificates (if provided).

3. Accompanied by proof of purchase or order confirmation.

Exclusions: Personalized or custom-made items are non-returnable unless they arrive defective, damaged, or incorrect.

Return Fees & Shipping

Defective, Damaged, or Incorrect Items: ZEAYEE covers 100% of return shipping expenses. A prepaid return label will be provided.

Customer Remorse Returns (e.g., change of mind or incorrect size chosen): The customer is responsible for the actual return shipping postage.

Restocking Fee: $0.00 (We do not charge any restocking or handling fees).

How to Initiate a Return

1. Email our support team at info@zeayee.com with your Order Number and the item(s) you wish to return.

2. If the item arrived damaged, defective, or incorrect, please attach clear photographs of the product and outer package.

3. Our customer support team will issue a Return Authorization and clear dispatch instructions within 24 to 48 business hours.

Please do not ship any item back before receiving return authorization and return instructions from our support team.

Authorized Return Address

All approved returns must be shipped to our logistics and processing center:

Recipient: ZEAYEE Return Department
Company: Kezhen Xiamen Zhubao Youxian Gongsi
Address: Unit 402, NO.327, Xinjing Xili, Haicang District
City / Province: Xiamen, Fujian
Postal Code: 361028
Country: China

Please do not ship items back without prior email authorization, as unauthorized packages cannot be properly verified or processed.

Refund Timeline

Once received, returned pieces undergo quality inspection within 2 to 3 business days.

Approved refunds are credited directly back to your original payment method within 5 to 10 business days, depending on your financial institution's processing times.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Contact Information

Customer Support Email: info@zeayee.com

Phone Support: +86 181 5011 9408

Business Name: Kezhen Xiamen Zhubao Youxian Gongsi