Refund policy

At Zeayee, customer satisfaction is our priority. We want every jewelry piece you receive to bring you joy and confidence.

We carefully design and prepare each jewelry piece to provide a beautiful and meaningful shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you.

Return Period

We accept returns within 30 days after receiving your order.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
In its original packaging
Accompanied by your order information or proof of purchase

How To Start A Return

To request a return, please contact our customer service team:

Email:

info@zeayee.com

Please include:

Order number
Product name
Reason for return

Please do not send items back before receiving return instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Once your return request is approved, we will provide the return instructions.

Damaged Or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and photos of the item so we can review the issue and provide assistance.

Non Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-made jewelry
Items that have been worn, damaged, or altered after delivery

If you have questions about a specific item, please contact our customer service team.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return the original item in accordance with our return policy and place a new order after your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

Contact Us

If you have any questions about returns or refunds, please contact us: